Student Services

Bookstore

Textbooks and supplies for academic programs may be purchased from the new virtual (online) campus bookstore. The Virtual Bookstore offers both new and used textbooks along with an online book buyback program. Students with financial aid balances will also be allowed to utilize the virtual store voucher system to charge books to an online account.

The on-campus Campus Store offers office supplies, Crown apparel, souvenirs, general books, cards, and gift certificates. Hours are posted outside the store and change based on the season.

Career Services

Career Services assists students and alumni in making and implementing career and educational plans. Our goal is to connect with students early in their time at Crown College and to work with them throughout their time at Crown. Our desire is that students will take responsibility and initiative in career exploration and planning. Services include assistance with choosing a career or major, writing a resume, developing interviewing skills, finding internships, searching for jobs, or graduate school options.

Career Services also has a resource library and an extensive website that includes information about all of the topics listed above. The website also includes internships, full-time and part-time jobs with local employers, and a Career Events page that tells students about Career Fairs and which businesses, ministries, mission organizations, and graduate schools will be recruiting on campus throughout the school year.

Counseling Services

The Counseling Services Office offers professional, confidential counseling services for all registered students. The Counseling Services Office has on-campus counselors and counseling interns who are available to students by appointment. There is no fee for the use of this service.

There are situations when a student’s needs and/or the community’s well-being may warrant the student being referred to off-campus professional counseling. In this case, the student is responsible to pay for the counseling fees and any transportation costs.

Students who wish to use Counseling Services should fill out an intake form, available online (under student services, counseling services, scheduling an appointment, intake form) and in the Student Development or the Counseling Services Office.

Coordinated Care Committee

At times students may experience special circumstances and personal areas of challenge and concern that require specific attention and support. These circumstances include danger to self and others, personal events (i.e. bereavement, witness to or victim of a crime, accident, health crisis, etc.), persistent behavioral patterns (i.e. eating disorders, self- injury, addiction, risky private and social involvements, etc.), and other activities such as matters of school discipline, academic issues, and inappropriate involvement by a student in other settings. In these cases, Student Development may form a Coordinated Care Committee in order to better serve and support the identified student.

The purpose of the Coordinated Care Committee is to ensure the student’s well-being and success in the Crown College community with support and encouragement through Crown College student services. A Coordinated Care Committee will be formed with the student’s knowledge and written consent. In some circumstances, compliance with the Coordinated Care Committee may be required in order to remain a student in good standing at the College. The Coordinated Care Committee members will be representatives from Student Development, Counseling Services and Health Services offices. Other faculty, staff and outside resources that are involved with the student (coaching staff, internship supervisor, employer, and academic advisor) may be asked to serve on the Coordinated Care Committee at the student’s request or the committee’s discretion. The Coordinated Care Committee may set goals for and monitor student progress; advocate for the student socially, academically, and spiritually; and recommend services and support available to the student from outside resources. The student will be informed by an appointed committee member of what is discussed in the Coordinated Care Committee meetings, and will also be informed when the committee is disbanded because the student no longer requires support.

In the case of an emergency situation, the College reserves the right to activate a Coordinated Care Committee without the consent of the student.

Event Planning and Use of Campus

Any student, faculty or staff requesting to hold an event or requires the use of any room on campus needs to be processed through ServiceU. ServiceU tracks the use of all space on campus, as well as technical equipment, tables and chairs, IT services, classrooms, vans, etc. Any and all events need to be entered into the system and approved by the Events Director before they can be held.

To begin the process of planning an event, fill out the ServiceU Student Event Planning Sheet located in Student Development. The assistants in Student Development will be glad to help you. An Event Planning Sheet must be submitted at least three weeks in advance of the proposed event date.

Financial Aid

Financial Aid is usually a combination of grants, scholarships, loans and work study. To determine eligibility students must complete the FAFSA (Free Application for Federal Student Aid) at www.fafsa.gov and the Crown College Financial Aid Application at www.crown.edu/finaidform.The priority deadline for applying for financial aid is April 15^th for the following academic year. Detailed Financial Aid information and forms are available on the web site at www.crown.edu/finaid.

Crown College recommends that all eligible degree seeking students apply for financial aid and exhaust all forms of federal loan programs before considering private alternative student loans. Students may be eligible for federal Title IV financial aid such as Federal Pell Grant, SEOG, and TEACH grants, federal work study, Federal Perkins loan and Federal Stafford and PLUS loans. Institutional grants and scholarships are also available to many applicants. Detailed Financial Aid information and forms are available on the web site at www.crown.edu/finaid.

Food Services

A’Viands offers dining services for a variety of events, campus dining, the Storm Café, and individual catering needs.

General Program Information

All undergraduate students residing on campus are required to participate in one of three foodservice meal plans. College freshman are required to participate in the 15 Meal plan; there are 19 possible meal choices in an academic week without breaks. Meal plan exceptions may be granted for a dietary related allergy illness that has been diagnosed by a practicing MEDICAL DOCTOR and that cannot be reasonably accommodated by the foodservice provider.

Coffee Shoppe

The Coffee Shoppe serves a variety of hot and cold coffee beverages and accepts declining balance dollars, cash, checks, and most major credit cards.

Dining Room

The food service program provides a number of different meal plans to students that vary the number of meals eaten in the dining room and the numbers of flex dollars available for use in the Storm Café, the Coffee Shoppe, or for a guest in the Dining Room.

Dining service hours are 7:00 a.m. to 7:00 p.m. weekdays. Weekends are limited hours with brunch and dinner served. Hours are posted at the dining service entrance. Students not on a meal plan may have money deposited into their account by contacting Food Services or stopping by the Coffee Shoppe during open hours.

General Guidelines

• Students are charged for a full meal each time they enter the Dining Hall
• Students MUST present a valid College ID card/meal card at all registers
• Student ID cards and meal plans may not be shared
• Students who utilize their weekly meal allowance may use FLEX dollars to purchase additional meals
• Students may use FLEX dollars to purchase meals for guests

Other Miscellaneous Items of Note Concerning Food Service:

1. A box lunch may be obtained in place of a meal if requested 24 hours in advance.
2. Students with medical/dietary concerns may be granted an exemption to the meal plan if their needs cannot be adequately met through the food service program. Crown College Food Service is willing to make special accommodations to work with students to meet their dietary needs and certain exemption requests may not be granted.
3. Students must submit information from their medical doctor on a “Food Plan Exemption” form available from Student Development or the Operations Office, and online at http://my.crown.edu/student-services/food-services/meal-plan/. The Meal Plan Exemption Committee will evaluate the exemption form; the committee will determine whether the food service can accommodate modifications to the student’s nutritional plan or whether an exemption is in order. The committee will keep all personal health information strictly confidential.
4. Any guest of the College may purchase a meal during serving hours from the Dining Room cashier.

Health Services

Crown Nurse

The campus health office is staffed weekdays by a registered nurse and is open to all registered students. Free, confidential health services include physical assessment, first aid, over-the-counter medication, medical referral, and wellness consultation.

1. A Student Health History form with personal immunization information is required by law for all students attending classes on campus.
2. All student health information will be kept confidential according to FERPA and HIPPA regulations. In emergencies, health information may be shared as needed with emergency personnel.
3. In case of serious illness or injury, the parents/guardians of students will be notified.
4. The campus health office cannot excuse students from classes, practices, or chapels. Students are encouraged to notify their professors and coaches regarding illness-related absences.

Health Insurance

The Crown College Board of Trustees has mandated that health insurance coverage is required for all students who carry six or more credit hours and attend seated classes on campus. Exemptions from campus student health insurance will be granted only for students that provide proof of insurance coverage through their parents or other personal coverage plan at registration. Students taking less than six credit hours are eligible to purchase campus student health insurance, but insurance is not required for part time students.

Campus Immunization Policy

Students enrolled in one on-campus class and housed in college residences and all students taking two or more on-campus classes are required by law (MN State 135A.14) to submit immunization records verifying tetanus/diphtheria (Td) immunization and measles, mumps, and rubella (MMR) vaccination.

In accordance with state law, Crown College also recommends meningococcal and Hepatitis B immunizations.

Some exemptions for medical or philosophical reasons are permitted.

Information Technology

The Information Technology (IT) department is here to serve the College community’s campus network, computers, phones and other technology-related needs. Four computer labs are available as a service to full and part-time students, faculty, and staff. Students receive an account that allows access to the campus network. Once activated, these accounts not only provide a means of accessing the campus network, which includes centralized file storage, public access printers, and Internet access, but also functions as a student’s email address. It is expected that students will maintain the highest standards of personal integrity and ethical behavior in their use of computer software and services.

The Computer User Agreement contains policy which governs the use of the campus network. Before receiving a username and password, the student must consent to the agreement. Students, faculty, and staff who use the campus network are responsible to know and abide by the guidelines found in the Computer Use Agreement.

Student Computers and the Internet

All residences are equipped with wireless connections to the campus network. Students must have a Network Interface Card (NIC) or wireless card installed in their computer in order to connect to the College network. Contact IT for specific details.

Crown College uses content filtering software to block inappropriate sites based on the College Computer Use Agreement and the Crown College Community Covenant. This software filters by category instead of keywords that allow the blocking on appropriate sites while still allowing students to access sites that are needed for research. This software also allows the observation of Internet traffic and monitoring of sites visited.

IT Penalty Information can be found at https://my.crown.edu/itwiki/policy:penalties

Copyright Policies can be found at https://my.crown.edu/itwiki/policy:copyright

Library – Watne Memorial Library

Among the resources currently available at the Watne Memorial Library:

1. 160,000 cataloged volumes of books, e-books, DVDs, videos, CDs et al.
2. 70,000 micro-cards containing every book published in the United States from 1639-1820.
3. About 60 research databases containing literally millions of full-text magazine and journal articles.
4. WorldCat, the world’s largest library online catalog listing over 100 million resources, published in over 400 languages, contained in more than 70,000 libraries worldwide.

Students may borrow from other libraries (see Worldcat above) or download one of Amazon’s one million plus Kindle books to Kindles provided by the library.

Mail Center

The College maintains a substation of the United States Post Office and provides UPS shipping. Hours are posted.

1. Mail is picked up at the Post Office and distributed through the College Mail Center. All Undergraduate program students (including commuter students) are to obtain a campus mailbox. Notice of packages will be sent via e-mail.
2. Students are responsible to read information received via campus mail and for knowing contents of information distributed via this means of communication.
3. Students are responsible for mailing their own letters and packages. To guarantee packages go out the same day, they must be at the Mail Center by 1:00 p.m. of that day. For packages sent through UPS – 11:00 a.m.
4. Students who are leaving Crown for a semester, graduating, doing an internship, or on summer break must fill out an Information Form from the Mail Center. Only first class USPS mail will be forwarded. If no Information Form is on file, all mail will be returned to the sender or disposed of in accordance with postal regulations and the mailbox will be closed.

Student Billing

The Student Billing Office oversees each student’s financial status with the College. Students are responsible for financial obligations resulting from tuition, fees, room/board, miscellaneous services, fines, etc. Charges for the semester are to be paid by Friday of the first week of classes. These obligations may be paid through a combination of financial aid, financial support from other sources, and personal funds. If financial arrangements have not been approved by the Student Billing Office by this date, a late fine will be charged to the student’s account. Service charges will accrue on all balances not kept up to date. Charges during the semester resulting from miscellaneous services, fines, etc., are due upon notification.

Students who withdraw from school are entitled to a refund of federal funds according to the Federal Return of Funds policy, and an institutional refund according to College policy. Sample refund formulas are available in the Student Billing Office.

The Student Billing Office provides basic financial services for the student body. Services include the handling of student payroll and the disbursement of Perkins loans. Students may also cash personal checks and withdraw money from their accounts subject to the following policies.

Check Cashing Policy

The Student Billing Office has funds available to cash checks for currently enrolled students and employed faculty and staff.

1. Cashing checks is limited to $100 per person per day.
2. Check-cashing activity is not available during the first week of classes.
3. No second-party checks are accepted unless from a parent, grandparent, or guardian.
4. Check-cashing privileges will be revoked if the student’s bill is delinquent.
5. Check-cashing privileges may be revoked if checks are returned NSF (non-sufficient funds).

Student Credit Balance Policy

A credit balance occurs when a student’s payments, financial aid, etc., exceed charges for tuition, fees, room/board, etc.

1. Cash withdrawals may be requested up to the amount of the credit, but not to exceed $100 per day.
2. Check withdrawals may be requested, not to exceed the credit amount. (Allow 48 hours for processing.)
3. Requests for payments of credit balances will not be approved until 30 days after registration closes (first week of classes).

Study Lab

The Study Lab is available to provide students with support in their academic studies here at Crown College. The Study Lab provides tutoring assistance in the areas of: American Civics, Anatomy & Physiology, Chemistry, Composition, Mathematics, Nursing, Old and New Testament History, Speech, and several other areas of study. Tutors are selected based upon their academic abilities and their ability to commutate with others. Additionally, students can receive assistance with organization, study skills, test taking strategies, and make-up examinations.

The Study Lab is also available to provide academic support and reasonable accommodations for students with documented disabilities.

Remember:

• The Study Lab is conveniently located in the Watne Memorial Library.
• Open to all students of Crown College.
• Services are provided at no cost.
• Is open during convenient hours throughout the week and weekend.

For more information please call the Study Lab at extension 4216.